Refund policy

7-Day Risk-Free Holiday Guarantee

At AuraFlec, we want you to experience genuine wonder and holiday joy with your illumination. We offer a 30-day return policy for all items from the date of delivery.

Eligibility for Returns

To be eligible for a return, your item must be in its original packaging with all included controllers, power cables, hardware, and accessories. Please provide your receipt or order confirmation number.

How to Start a Return

To initiate a return or warranty inquiry, please contact our support team at support@auraflec.com. Once reviewed by our team, we will respond with a verdict on whether it is accepted. We will provide instructions on how and where to send your package.

Refunds

Once your return is received and inspected, we will notify you and process your refund back to your original payment method within 10 business days.